FAQs
Have a question? See if we answered it below. If we missed something, feel free to get in touch or give us a call at (844) 352-7680
Synexis Essentials
What Synexis – and our proprietary technology – are all about
What is Synexis?
Founded in 2008 by Jim Lee, Synexis LLC is a pioneer in the microbial reduction of occupied spaces and sole developer of the Synexis BioDefense System. Using our patented technology, the Synexis BioDefense System creates Synexis Dry Hydrogen Peroxide (DHP ®) technology to continuously work in occupied and unoccupied indoor spaces.
To learn more, go to How DHP Works.
Does Synexis have data to support its efficacy claims?
Yes, the Synexis BioDefense System has been tested in numerous controlled (laboratory) and uncontrolled (real-world) environments.
• Check out our lab data to see specifics.
• We also have several peer-reviewed articles if you want to dive into more details.
• Or get in touch with one of our Synexis DHP ® experts to learn even more about our technology and to answer any questions you may have.
Where can the Synexis BioDefense System be used?
The Synexis BioDefense System contains a portfolio of devices, making it the ideal solution for indoor spaces of any size and type—including classrooms, hospitals, fast food restaurants, university housing, professional sports facilities, corporate office buildings, nursing homes, offshore oil rigs, and film & television production lots.
By working with us at Synexis, we will help identify the ideal quantity, type, and placement of our devices at your facility. Reach out to us anytime here.
Our Devices
The inner-workings of the Synexis BioDefense System
How does Synexis BioDefense System work?
Synexis BioDefense System takes naturally occurring oxygen and humidity from the air to create Synexis Dry Hydrogen Peroxide (DHP ®) Technology.
To learn more, go to How DHP Works.
How do we know if the Synexis BioDefense System is working?
Our DHP ® technology will be able to perform to the highest standards, provided it is regularly serviced and undisturbed. If you have any queries, you can access our product manuals or contact us for additional support.
Do Synexis devices emit ozone?
No, devices in the Synexis BioDefense System underwent rigorous testing by Underwriters Laboratories (UL) and were certified to meet UL2998 for zero ozone emissions.1
Purchasing
How to get the Synexis BioDefense System
How much does the Synexis BioDefense System cost?
Because every indoor environment is unique, there’s no one-size-fits-all answer to this question. A member of our team will work with you to determine the ideal quantity, type, and placement of our devices at your facility for maximum effectiveness and affordability.
Request a free consultation and one of our sales reps will be in touch.
Is there a payment program that works for me?
Synexis has multiple payment options for our devices and maintenance (consumables) plans – including annual or reoccurring monthly payment options.
Contact us if you are interested in learning more.
Where can I find the purchasing terms and conditions for Synexis?
For specifics around sale, delivery, and equipment, review our Purchasing Terms and Conditions.
Does Synexis have any authorized distribution partners?
Synexis has authorized partnerships with our distributors, TRANE, FacilityCARE, Olivier BioDefense, Platinum Health, Princeton BioDefense, and Capitol International Productions.
The oil and gas industry is one of the most heavily regulated industries. Does Synexis have the expertise to partner with this industry?
Synexis has established an exclusive partnership with Olivier Biodefense as the worldwide distributor of the Synexis BioDefense System for the oil and gas industry. You can contact Olivier BioDefense directly for more information.
Upkeep
The simple ways to maintain microbial reduction
Does Synexis require maintenance?
While maintenance is a reality for all microbial reduction systems, our devices are designed for ease of use. Your facilities department can likely handle most of the maintenance themselves. Our product manuals can help guide you through the basic steps. To keep your Synexis system in top condition, we recommend following the assigned maintenance schedule.
Where can I find the Synexis warranty policy?
For information about our warranties, please review Section 11 of our Purchasing Terms and Conditions.
Who should I contact for questions and concerns about my Synexis BioDefense System?
Our Client Services department is here to help. You can always reach out to us here or call us at 844-352-7680.
References: 1. “Hydrogen Peroxide,” Occupational Safety and Health Administration, 2018, www.osha.gov/chemicaldata/chemResult.html?recNo=630
